Every person on our team is an expert in their field. We recruit the best talent around so you can have peace of mind your air conditioner and heater will be fixed right…the first time.
Before purchasing the family business, Jamie worked at a lot of great companies including Brasfield & Gorrie, Wittichen Supply Co. and Brown Heating and Cooling, of course. Jamie quickly settled back into the HVAC world by combining his two passions: technology and building relationships. He loves investing in his employees and helping them reach their full potential.
Favorite quote – “Perfection is not attainable, but if we chase perfection, we can catch excellence.” – Vince Lombardi
When he is not running Brown like a pro, he loves to fish, travel, and watch college football.
Tina is our strategic thinker with a passion for improving processes with the help of technology. A retired tax accountant turned part-time CFO for her small business clients, she uses her number crunching powers to help steer the ship. She measures her success by the number of smiles on the face of her team members, 5 star reviews from her loyal customers and dollar bills saved for a rainy day. In her free time, who are we kidding…she is a workaholic. She believes relaxing is reading a business book while eating breakfast at a local restaurant. She loves traveling with Jamie, playing games, riding roller coasters and taking Sunday afternoon naps.
Want to join our awesome team? Click here to learn more.
Brian is an HVAC magician. He has the unique ability of helping our technicians in the field with things like calculating delta T, superheat and subcooling. But, with a flip of a switch, he can shed the HVAC jargon to help our customers understand their air conditioner or heater problem and the solution we propose to fix it. When not supporting our technicians, Brian enjoys cooking and is an accomplished musician. Interesting fact about Brian, he toured with a band that opened up for Hank Williams Jr. in the 1980’s.
Every company needs a person focused on the rule book. We’re lucky to have one of the better ones in the country. Cathy wears a lot of hats…payroll, human resources, accounting, and everything else she can do to support the team. She is our cheerleader and helps us stay on the right path. When she is not working hard for Brown, she is spreading cheer with her family and church.
Dispatcher and Customer Relationship Specialist
David is the glue that keeps the business running. He is Captain Awesome! Are you having a bad day? Call David at (205) 871-8111 – he will cheer you up…free of charge. Are you experiencing an HVAC emergency? Call David – he will work you into the schedule for the low price of $89. We guarantee you’ll smile after you talk to him. When not on the phone, David enjoys spending time with his family on his boat at the lake.
Our service technicians are the cream of the crop. They are all EPA certified and most of them are NATE certified. Everyday we receive handwritten notes, letters, phone calls and emails from happy customers that took the time out of their busy schedule to praise our technicians and installers.
We love hearing things like:
“You can tell when the guy’s trying to check all of the boxes and get to the next call. Yesterday, it was clear your technician took his time. He explained everything to me that he found and even agreed to help us work out the details with our home warranty.”
“Just a note of thanks and appreciation for your company serving our heating and cooling needs so very professionally again. We enjoyed a great experience from the technician diagnosing our problem, explaining the need, the value and pricing of a new unit, and then setting the installation schedule into motion. My wife and I could not be more pleased with the punctuality, the courtesy and professionalism displayed by your Super Technicians. These gentlemen are also a credit to your staff and operation. We hope we will be fortunate to see them again if a need arises. Please count us among your most satisfied customers. Again, thank you very much.”
Want more proof you’re in good company? Click here to see more testimonials.
Are you ready to experience awesome customer service? Call David at (205) 871-8111.