From beginning to end, we take the guesswork out of hiring an HVAC expert to help you with your heater or air conditioner. You will
- Know when we’re coming
- Learn your options before the work begins
- Know the cost
- Feel confident the work will last.
We pride ourselves on offering the best customer service experience in the industry. We’re not happy unless you’re happy, so we want your air conditioner and heater to provide your family with a comfortable home.
Same Day Service
We offer same day service to our customers at no extra charge. If your heating or cooling system is completely down, please call us at (205) 871-8111. We will schedule a technician to visit you as soon as possible.
When you call Brown Heating and Cooling, you will be greeted by one of our friendly office staff members. They will help you save time and money by encouraging you to change the batteries in your thermostat, change the filter or check the breaker. You would be surprised how many service calls we have prevented by these easy do-it-yourself tips.
If we are not able to help you over the phone, we will gather more information so we can play match maker. We want to send the technician that is the best fit for your problem.
We will schedule an appointment that is convenient for you. The technician will call you when they are on their way to confirm the appointment and give you time to get ready.
Being on time is important to us, so if we expect a delay, we will let you know immediately.
Diagnose the Problem & Present Your Options
The technician will greet you with a smile wearing a uniform and shoe covers to protect your property. He will ask you a few questions to learn more about the problem you are experiencing with your air conditioner or heater.
He will perform an initial inspection of your heating and cooling system to help him diagnose the problem. Our diagnostic fee is $89. This fee helps us cover the expenses associated with the time and travel required to diagnose the problem and provide our expert opinion based on years of experience and training.
The technician will take the time to explain the problem and the steps we need to take to fix the problem. He will even share pictures and a video, because we often work in tight spaces that make it hard for you to see the problem in the crawl space or attic.
He will present options for you to consider including prices, warranties and guarantees. Plus, he will give you his professional opinion based on his years of experience and your special circumstances to help you weigh your options and make an informed decision.
You will have plenty of time to ask questions. The last thing we want you to experience is buyer’s regret.
Done Right the First Time
After you weigh your options and select the right one for you, the highly trained technician will get to work, so you will be back in your comfort zone as soon as possible.
Most repairs can be completed on the same day, because we have the part on the truck. In some cases, the part will need to be ordered. We will promptly order the part and contact you to schedule an appointment that is convenient for you.
When the job is complete, our certified technician will test the system and clean up.
The technician will give you the opportunity to review the work order on his iPad and he will process your payment. Our system will email you a copy of the work order including notes and pictures, if any.
Technicians That Care
It’s said that a company can only be as good as its employees. If that’s the case, then Brown Heating & Cooling is the best company in the industry! Our technicians are professional, knowledgeable, and care about making sure their work is done right the first time. When a Brown technician shows up to your home or office, you’ll know, thanks to their uniform, warm smile, and genuine sense of caring. You can always expect respectful treatment of your property, honesty when it comes to explaining problems, and clarity in your options. Our technicians are always willing to help, offering answers to questions and providing options to fit your needs.
We only hire the best in the business, after we perform a drug test and an extensive background check.