Brown Heating & Cooling takes pride in our fantastic customer service and technical work. We aren’t happy until our customers are happy! But don’t take our word on it – see what some of our customers are saying.
|"Great customer service, explained everything that was happening and didn't try to upsell us anything."||"Timely, ultra safe during the pandemic, conscientious of home"||Sweet, attentive, quick service, efficient, wonderful, appreciative, worked hard, wonderful experience.|
Pastor Willie Wells of Pleasant Grove Baptist Church
Brown Heating and Cooling recently installed an Air Scrubber by Aerus in our second home in the country. The house is shut up much of the time and no matter what we did, it always had a musty order, which caused problems for much of our family. Now we can enjoy our home without the nasty effects of stale and humid air. Thank you Brown Heating and Cooling for helping us solve a huge indoor air problem.
Sharon, McCalla, AL
Just a note of thanks and appreciation for your company serving our heating and cooling needs so very professionally again. We enjoyed a great experience from the technician diagnosing our problem, explaining the need, the value and pricing of a new unit, and then setting the installation schedule into motion. My wife and I could not be more pleased with the punctuality, the courtesy and professionalism displayed by your Super Technicians. These gentlemen are also a credit to your staff and operation. We hope we will be fortunate to see them again if a need arises. Please count us among your most satisfied customers. Again, thank you very much.
Mr. and Mrs. Crawford, Hoover, AL
At Hueytown’s Pleasant Ridge Baptist Church, we have had a wonderful working relationship with Brown Heating and Cooling for over 30 years. They are always quick to respond to our needs, solve any problems, and get our service back and running properly in a very efficient and professional manner. We are delighted with the excellent service they have provided.
Dr. Rick Patrick, Hueytown, AL
Standard Furniture has used Brown Heating & Cooling for over 30 years. I can count on them to respond to calls quickly and to handle the problems promptly. I like the fact that they are home owned and operated just like our company. If you want a company that is fair, honest, courteous and professional, Brown can fit the bill.
Greg Troncale, Birmingham, AL
I’ve been a customer of Brown Heating and Cooling for years. I’ve purchased two systems from them. I recently called them to help me with a warranty issue. At every step of the process, the Brown team kept me informed and was a real pleasure to work with. The technician answered my questions and made the overall experience fantastic. He was extremely professional, careful and very friendly. Well done Brown team! I highly recommend Brown Heating and Cooling.
Jerry Peterson, Trussville, AL
I would like to write a special thank you to Brown Heating and Cooling for the wonderful work that has been done for the Cathedral of St. Paul. Over the years you have either kept the dinosaurs alive or provided us with the best of new equipment. Your dedication to the Cathedral should be commended.
Rev. Richard E. Donohoe, Birmingham, AL
Brown was very fast and responsive to my call. The technician that came out was on time and very professional. He explained all of my options very thoroughly for repairing or replacing my 15 year old unit in terms I could understand. He made sure he answered each and every one of my questions. I ended up choosing to replace the unit rather than sink money into costly repairs for such an old unit. Brown was able to replace my unit with a new Bryant the same day. They were very fast and efficient but I could tell they took pride in the job and did even the little things the right way. The technician told me I would, but I have really noticed a difference in the energy savings on my power bill for the new unit. I thought that might just be a sales pitch but I have saved money on my power bill because the new unit is so much more energy efficient. I would not hesitate to recommend Brown to all of my friends and family.
Brian Welch, Hueytown, AL
I called Brown Heating and Cooling to help me trouble-shoot an issue I was having with a wi-fi enabled thermostat I installed myself. Their service technician showed up on-time, was professional and courteous, and quickly identified the issue and resolved the problem for me. Their pricing was very reasonable. I would definitely call them again and would have no reservations recommending Brown Heating and Cooling in the future. Great company, great people!
Gary Gerson, Argo, AL
I had Brown Heating and Cooling out the first time when one of my A/C compressors went out. They were very professional and had the unit replaced the same day. Two years later when my other compressor went out, I received the same professional service and they were done the same day. I have a service contract with them now and the techs are always polite and professional. I highly recommend them.
Greg Baethke, Trussville, AL
Brown Heating and Cooling provides the highest level of service at a good price. Their technicians are always on time and professional. With every heating and cooling issue we have had, they take time to explain the problem and recommended repair in an understandable way. They have been our heating and cooling professionals for several years and I recommend them to anyone without reservation.
Cristine Ferguson, Greystone, AL
I cannot say enough to describe my gratitude to brown heating and cooling. I chose Brown after seeing how involved they are with community outreach. This is very important to my family when choosing a purveyor and we do some very thorough research. Derek, the technician who came out was extremely thorough when answering my questions and concerns, and I had a lot of them. We were able to devise a plan that caters to our family’s budget. This is HUGE for us. We did not know that we needed to have our unit checked at least once a year and two years into instillation be another company, we finally got the maintenance contract we needed all along. Who knew one, short-haired dog could do so much damage to our system! Thank you Derek for your patience, and thank you Brown for your remarkable community outreach. I highly recommend giving these guys a call for all of your HVAC needs!
Victoria Fritschi Dinges, Hoover, AL
Thank you for having technicians who are courteous and nice. They are very skilled and trained. They work until the problem is solved. I thank them for their many years of helping me.
Mary Hays, Bessemer, AL
Brown Heating and cooling does excellent work. Their staff is friendly and professional and they are able to identify a problem quickly and find a solution. They also work with their clients on finding the most cost friendly options which is something many companies do not do. I would recommend them to all my friends and family.
Christopher Reid, Hoover, AL